Shipping Policy
At Hued Up, we are committed to delivering your order with care, efficiency, and transparency. Please review the information below regarding shipping timelines, processing, and delivery expectations.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- product launches,
- promotional periods,
- holidays,
- or high-order-volume periods.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
2. Shipping Locations
Hued Up currently ships within Nigeria and to select international destinations.
Shipping availability may change over time based on logistics coverage and operational capacity.
If your location is unavailable at checkout, please contact us at support@huedup.co for assistance.
3. Estimated Delivery Timelines
Estimated shipping timelines may vary depending on destination and courier operations.
Nigeria Deliveries
- Within Lagos: Standard Shipping: 24 hours
- Outside Lagos: Standard Shipping: 2–5 business days
International Deliveries
- Standard International Shipping: 7–10 business days
Please note that delivery timelines are estimates and may occasionally be affected by courier operations, customs processing, weather conditions, or high shipping volumes.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
- destination,
- order size,
- shipping method,
- and applicable courier rates.
Any customs duties, taxes, or import charges for international orders are the responsibility of the customer unless otherwise stated.
5. Tracking Orders
Where tracking is available, customers will receive shipping updates via email and text after dispatch.
Please allow some time for tracking information to update after shipment confirmation.
6. Delays & Delivery Issues
While we work with trusted logistics partners, delays may occasionally occur due to:
- customs processing,
- weather conditions,
- courier disruptions,
- incorrect shipping information,
- or high delivery volumes.
Hued Up is not responsible for delays caused by external courier or customs processes once an order has been shipped.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Hued Up is not liable for:
- lost packages,
- failed deliveries,
- or additional shipping charges
resulting from incorrect or incomplete address information submitted by the customer.
8. Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us at support@huedup.co within 5 business days of delivery or expected delivery date.
Where applicable, we will work with the shipping provider to investigate the issue.
9. Order Changes & Cancellations
Once an order has been processed or shipped, modifications or cancellations may no longer be possible.
For urgent requests, please contact us as soon as possible after placing your order.
10. Contact Us
For shipping-related inquiries, please contact:
Hued Up
Email: support@huedup.co